Refund policy

Returns & Refunds

We want you to love your purchase. If you're not completely satisfied, we're here to help.

Change of Mind Returns

We accept change of mind returns within 30 days of you receiving your order.

To be eligible for a return, your item must be:

  • unused and in its original condition
  • with all original tags attached
  • in its original packaging where possible
  • accompanied by proof of purchase.

To request a return, please email us at clove.remade@gmail.com

Approved returns should be sent to:

YOUR RETURN ADDRESS

Items returned without first contacting us may not be accepted.

Please note that unless the item is faulty or incorrectly supplied, return postage costs are the responsibility of the customer.

 

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, faulty, or you receive the wrong item, please contact us as soon as possible so we can assess the issue and arrange an appropriate remedy.

Where required under the Australian Consumer Law, we will provide a repair, replacement or refund.

 

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Returns & Refund Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

If a product has a major failure, you are entitled to choose a refund or replacement. For other failures, you may be entitled to have the goods repaired or replaced.


Non-returnable Items

Please note that we cannot accept returns for:

  • personalised or custom-made items 
  • gift cards
  • clearance or final sale items (unless required under Australian Consumer Law).

If you're unsure whether your item is eligible for return, please contact us before purchasing.


Exchanges

If you would like a different item, the quickest option is to return the eligible item for a refund (where applicable) and place a new order.


Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, refunds will be processed to your original payment method within 10 business days.

Please allow additional time for your bank or payment provider to process the transaction.

If you haven't received your refund within 15 business days of approval, please contact us at clove.remade@gmail.com


European Union Customers

If you live in the European Union, you are entitled to a 14-day cooling-off period upon receiving your purchased goods.